General Electric Complaint
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General Electric Induction Cooktop defective from day 1 not fixed in 2 months - GE Café%u2122 Series 30" Built-In Touch Control Induction Cooktop
It is unfortunate that the GE experience is so painful.
I have been without a properly functioning cooktop for 2months since I bought it new, but GE process is completely unhelpful for every call that the cooktop is not working have to wait a week or 10 days for processing.
If there was a process for escalation looks like it is not being followed. To give you a quick lay of the land this is what I have gone through so far:
1. Bought the GE cooktop in November and installed end of november
2. Cooktop turns itself off every 2/3 mins
3. Service technician comes after 1 week after I report the issue
4. Orders parts and wait one more week for the parts and repair
5. Cooktop fixed, tested that it works for 20mins without turning off
6. Next day cooking longer time we see that it goes off around 23mins
7. Again 1 week waiting for engineer
8. Engineer orders parts again waiting for a week
9. Issue is not fixed after changing parts and it starts to make noises now
10. Finally replacement cooktop scheduled after painfully waiting for GE customer service
11. New cooktop arrives 20th Jan, on installation test the cooktop turns itself off in 2/3mins which was the exact same issue in step 2
12. Now waiting another 10 days for your engineer to show up
13. Customer care does not seem to care about the customers pain, no means to expedite the issue.
Not sure how long GE will keep making me do these cycles. Somethings that would have made this better is as follows:
1. We install a different model electric cooktop till the induction cooktop issue is resolved, that way I at least have a functioning cooktop instead of eating out every day now.
2. Means to expedite service time when the issue has been going on for 2 months
Hope this is not just ending up in the recycle bin and I see some compassion from GE.
I have been without a properly functioning cooktop for 2months since I bought it new, but GE process is completely unhelpful for every call that the cooktop is not working have to wait a week or 10 days for processing.
If there was a process for escalation looks like it is not being followed. To give you a quick lay of the land this is what I have gone through so far:
1. Bought the GE cooktop in November and installed end of november
2. Cooktop turns itself off every 2/3 mins
3. Service technician comes after 1 week after I report the issue
4. Orders parts and wait one more week for the parts and repair
5. Cooktop fixed, tested that it works for 20mins without turning off
6. Next day cooking longer time we see that it goes off around 23mins
7. Again 1 week waiting for engineer
8. Engineer orders parts again waiting for a week
9. Issue is not fixed after changing parts and it starts to make noises now
10. Finally replacement cooktop scheduled after painfully waiting for GE customer service
11. New cooktop arrives 20th Jan, on installation test the cooktop turns itself off in 2/3mins which was the exact same issue in step 2
12. Now waiting another 10 days for your engineer to show up
13. Customer care does not seem to care about the customers pain, no means to expedite the issue.
Not sure how long GE will keep making me do these cycles. Somethings that would have made this better is as follows:
1. We install a different model electric cooktop till the induction cooktop issue is resolved, that way I at least have a functioning cooktop instead of eating out every day now.
2. Means to expedite service time when the issue has been going on for 2 months
Hope this is not just ending up in the recycle bin and I see some compassion from GE.
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