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General Electric Complaint - GE Hydrowave Washer CHEAPLY made - Hydrowave washer
General Electric Complaint

General Electric Complaint

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GE Hydrowave Washer CHEAPLY made - Hydrowave washer


We bought a Hydrowave washer by GE at Home Depot about six months ago. This is model GTWP2000F0WW. We were very surprised at how well it cleaned, even though it doesn't use much water. It actually took about ten loads before I decided it was working right. It's a very good idea and system, HOWEVER it is very poorly made. The center spinning piece that has four "fins" on it, I think it's called the agitator, has four broken fins after only six months of use. They are very thin cheap plastic. First it was just one, and we thought we could live with that, and now they have all just broken off. You find them when you empty your clothes, and now we can't wash our clothes without tearing them up on the sharp edges left by the broken fins. Not something I would expect from General Electric . Great idea, but cheaply made, probably in China.


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Comments


CuriousProblem says: (4 years ago)
 0
So what was the reply from GE to fix or counter or adjust the problem from not happening, ie catching clothes parts under the fins? The fins do have a slight slit at bottom of each you wouldn't think could get clothes stuck in but I guess do. Plus they appear to be too thin and breakable over time. Maybe they should be cut away and file down the rough edges, since many washers don't have the agitator spindle anymore which the fins are on at the bottom of them?



ercornel says: (5 years ago)
 0
I'm having a similar problem. I bought the same model in May 2013 and clothing regularly catches under the fins in the poorly designed agitator. My agitator fins are cracking and it will only be a matter of time until they break off. Not a good idea to put slits at the bottom of an agitator.



eresponse says: (5 years ago)
 0
Thank you for your feedback with the washer.If you'd like to email us your information to eresponse@ge.com, we'll be glad to take a look. Thanks. Donna with GE






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