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General Electric Complaint - Defective GE washing machine, and now broken dryer (less than six months old) - GE Washing Machine #GTWS8350HI, GE Dryer #GTDS820EDWS
General Electric Complaint

General Electric Complaint

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Defective GE washing machine, and now broken dryer (less than six months old) - GE Washing Machine #GTWS8350HI, GE Dryer #GTDS820EDWS


On 6/16/2014 purchased a washing machine, model GTWS8350H1WS for $850 and GE dryer model #GTDS82OEDWS for $750. In August the washing machine started grinding and banging during agitation. Called for service, terrible customer service, long wait time and longer service call wait. First repairman said 'everything is fine'. Later figured out he didn't run the machine just did a computer check. Regular service tech came out (he was on vacation so the sub tech did my first call) and he immediately duplicated the problem, found a service bulletin on the problem and said "the fix is a new motor, transmission, screws". Ultimately they sent a new washing machine from the same 'lot' the old one was from. The new washing machine arrived on Sept. 3, and by mid December is was sounding just like the old one, loud noises when agitating.
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Called for a service apprt on December 23, by this time the dryer isn't working, it's not drying, rather a moist heat. I could not get an appointment until January 5, two weeks later. Unacceptable. So today I waited on the service guy to arrive, (missed work because a dryer that doesn't dry is debilitating), at noon I call the service department to confirm appt., Charles confirms that the appointment is today. By 5 I call back 1-800-432-2737) and am told by Zak that my appointment is actually Jan. 6. Can you hear the screams?

BUYER BEWARE: GE is not a dependable product, offers service after a long wait and the customer service is non-existent. I have contacted the BBB and will continue to seek assistance through other avenues. The goal: Full refund on both the washer and dryer, going back to Whirlpool, much more reliable and service is way more timely.


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